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Ordering & Shipping

We roast and ship all online orders once a week on Wednesdays. As we grow, we will expand the frequency of roasting/shipping days. Orders received by 6:00 AM on Wednesday will be roasted and shipped that Wednesday. Orders received after 6:00 AM on Wednesday will roast and ship the following Wednesday. Please note: Holidays (and Cyber Monday) may delay our turn around times by one or two days.

Free shipping on all orders over $50 in the continental U.S.

All web-store sales are final and we do not accept returns. Any delivery times shown at checkout are estimated and we cannot provide money-back guarantees for uncontrollable shipping delays. If you have a lost or damaged package, please contact us at getdown@getdowncoffee.com.

If your order is returned to us in the mail, we will happily contact you to help coordinate a way to get your precious coffee to a working address. However, as we roast to order and ship to the address listed in the order, we cannot offer refunds or re-roasts for shipments returned to us because of issues with the shipping address provided.