Return Policy

All web-store sales are final and we do not accept returns. Any delivery times shown at checkout are estimated and we cannot provide money-back guarantees for uncontrollable shipping delays. If you have a lost or damaged package, please contact us at getdown@getdowncoffee.com.

If your order is returned to us in the mail, we will happily contact you to help coordinate a way to get your precious coffee to a working address. However, as we roast to order and ship to the address listed in the order, we cannot offer refunds or re-roasts for shipments returned to us because of issues with the shipping address provided.